Frequently Asked Questions & Answers on FastLane

Q. How is Fast Lane different from the dealership's regular service department?

A. There is no need to make an appointment. Work is done quickly while you wait.

Q. How are your people trained?

A. Fast Lane specialists receive training in customer service and also on all the products and equipment used in the Fast Lane store. A certificate is earned when a course is successfully completed.

Q. Do you use quality brand name parts?

A. Yes. Ford and Motorcraft-branded parts are used and meet the specifications for your vehicle.

Q. How about warranties?

A. A Fast Lane Customer Protection Plan covers each service performed. It provides the same coverage you get in the dealership service department.

Q. How do I know your prices are competitive?

A. We regularly shop the competition to ensure our products and services are competitively priced and the best value for your dollar.